What to Do Right Now
- Stop the water. Find your main shutoff valve (usually in the basement near where the water enters the house, or in a utility room). Turn it clockwise to close.
- If it's a gas smell, leave the house first. Don't use light switches or electronics. Once outside, call Consumers Energy at (800) 477-5050. Then call us.
- If it's sewage, stay clear. Sewage carries bacteria. Keep people and pets away from the area until we arrive.
- Call us. (269) 615-7375 goes straight to the plumber on call. We'll walk you through anything you can do while we head over.
What We Handle on Emergency Calls
- Burst pipes, frozen pipes, pipe leaks at fittings
- Sewage backups and main line clogs
- Water heater failures — leaking tank, no hot water
- Gas leaks (after gas company shuts off supply)
- Sump pump failure during heavy rain
- Toilet overflow, fixture leaks
- Major drain backups affecting the whole house
- Commercial plumbing emergencies for restaurants, multi-family, retail
How Fast We Get There
For emergencies inside our 30-mile service radius from Kalamazoo — Kalamazoo, Portage, Oshtemo, Mattawan, Texas Township, Vicksburg, Richland, Galesburg, Comstock, Schoolcraft, Plainwell, Parchment, Paw Paw, Augusta — we typically strive to be out to your home within 4 hours, day or night.